Question 1

What is Footway+?

Accepted Answer

Footway+ is a platform that delivers a comprehensive e-commerce solution including logistics, warehousing and customer service. It's designed to help businesses expand their market reach, increase sales and simplify operations by handling every aspect of e-commerce in one place.

Question 2

How do I use the service?

Accepted Answer

Create an account and ship products to our warehouse following the instructions.

Question 3

What is the contract length?

Accepted Answer

There is no minimum contract length.

Question 4

If I only use one feature do I have to pay for the others?

Accepted Answer

You only pay for the services you use.

Question 5

How does multi sales channel work?

Accepted Answer

See the Dropshipping - MSC section below.

Question 6

Example: Global Gadgets

Accepted Answer

Global Gadgets is an e-commerce merchant selling electronic gadgets. They want to expand to international markets but lack the resources to manage warehousing and logistics globally.

Question 7

Use of Footway OaaS

Accepted Answer

Warehousing: They use Footway to store products across regions, reducing delivery times to international customers. Order management: Global Gadgets integrates its e-commerce platform with the Footway API to automate orders, shipping and returns. Multi Sales Channel (MSC): They connect to other merchants via MSC to expose their products in multiple stores, increasing visibility and sales. Returns handling: All returns are handled by Footway, so Global Gadgets doesn't need to manage the return process themselves.

Question 8

Outcome

Accepted Answer

Efficient expansion: Global Gadgets can expand to new markets without investing in physical warehouses or logistics in every country. Cost savings: They only pay for the services they use, reducing fixed costs. Customer satisfaction: Improved delivery times and easy returns increase CSAT.

Question 9

User

Accepted Answer

Parties that have joined Footway's OaaS services. This includes merchants or product suppliers using Footway's services to run their operations.

Question 10

Roles within the MSC service

Accepted Answer

Selling User: A user who sells products to end customers via their own e-commerce store. They expose and sell products owned by other users (Storing Users) through their store. Storing User: A user who stores products in Footway's warehouse. They own the products and allow other users (Selling Users) to sell those products via their stores.

Question 11

Services and terms

Accepted Answer

Footway OaaS (Operations as a Service): A bundle of services Footway offers to enable e-commerce, including warehousing, order management, returns and Multi Sales Channel (MSC). Chargeable weight: The weight used to calculate shipping costs — the greater of the product's actual weight or its volumetric weight. Delivery notification: A request from a user to Footway to store products in Footway's warehouse. Delivery confirmation: A message from Footway to the user confirming that products may now be stored in Footway's warehouse. The Portal: Footway's website (footwayplus.com) where users manage terms, services and interact with Footway OaaS. Product: An individual physical item sold or stored via Footway OaaS. End customer: The final consumer who buys a product from a Selling User.

Question 12

Our service includes the following

Accepted Answer

Goods receipt: We receive your products. Unpacking: We unpack your products. Put-away: We store your products in our pallet and pick warehouses. Inventory management: We manage and maintain your stock. Reporting: We report inventory balances back to you.

Question 13

Process overview

Accepted Answer

1. Create account: You sign up via our Portal. 2. Account confirmation: You receive a confirmation by email. 3. Delivery: You ship approved products to our warehouse. 4. Reporting: We report received products back to you.

Question 14

Pricing structure

Accepted Answer

The warehousing service is billed based on the number of stored products, their chargeable weight and the number of days stored (including inbound and outbound days).

Question 15

Responsibility on delivery

Accepted Answer

Shipping costs: You're responsible for all shipping costs to our warehouse including insurance, customs, taxes and fees. Import: You must act as importer/recipient on imports. Incorrect packaging/labelling: If products are packaged or labelled incorrectly we may return them at your expense or correct the issue and charge an administration fee.

Question 16

Outbound process

Accepted Answer

You can request your products back at any time via the Portal. Outbound shipping is at your expense.

Question 17

Recycling

Accepted Answer

You can request that we recycle products that haven't sold. We handle this appropriately, e.g. through sale or destruction. Ownership transfers to us at no cost when you request recycling, free from any liens or other encumbrances. We keep any proceeds from disposal.

Question 18

Important to know

Accepted Answer

It's important to include your Merchant ID on shipments so we can match products to your account. You'll find your Merchant ID in the top right of the merchant portal: merchant.footwayplus.com

Question 19

Address

Accepted Answer

Your Merchant ID C/O FOOTWAY OAAS AB Williams väg 13 63506 Eskilstuna Sweden

Question 20

Opening hours

Accepted Answer

Monday–Friday 08:00–16:00

Question 21

Phone

Accepted Answer

+46 (0) 76-318 27 01

Question 22

Packing instructions

Accepted Answer

Each individual product should be wrapped in plastic or boxed and carry an EAN barcode. Pack the cartons on EU pallets. Maximum pallet height 1.8 meters. Pallets can be stacked when needed. Pallets are unloaded from the back of the truck — side loading is not possible.

Question 23

About the Order service

Accepted Answer

The Footway OaaS Order service is designed to facilitate the entire order management process for merchants, from customer support to delivery.

Question 24

Preparation

Accepted Answer

Integration: Integrate your e-commerce platform with the Footway API. This sends all orders to Footway for fulfilment automatically. Customer terms: Link to Footway's customer terms on your checkout and product pages. This is required for customers to accept Footway's terms at purchase.

Question 25

Order process

Accepted Answer

1. Order receipt: When a customer purchases, order info is sent via API to Footway. 2. Customer support: Footway offers customer support by email and phone for order-related questions. 3. Order management: Footway picks, packs and labels the products and arranges shipping to the customer's address. 4. Transaction info: Footway sends transaction confirmations to customers by email. 5. Delivery: Products are delivered to the customer's address. Delivery time and cost depend on the chosen shipping method.

Question 26

Costs

Accepted Answer

The Order service is billed based on the number of delivered products, their chargeable weight, the destination country and the chosen shipping method (standard or express).

Question 27

Return handling via Order

Accepted Answer

If a customer returns a product, the return is registered by Footway. Footway confirms receipt to the customer and informs you of the return. You credit the customer per Footway's instructions. Returned products are inspected and classified. They may go back to your stock or be recycled.

Question 28

About the Return service

Accepted Answer

The Footway OaaS Return service is designed to handle returns efficiently, reducing admin burden and improving customer satisfaction.

Question 29

Preparation

Accepted Answer

Customer terms: Link to Footway's customer terms on your checkout and product pages. Integration: Make sure your e-commerce platform is integrated with Footway's system to automate the return process.

Question 30

Return process

Accepted Answer

1. Return initiation: The customer returns the product to Footway. Footway registers the return. 2. Customer communication: Footway confirms receipt to the customer. You receive information about the return so you can credit the customer. 3. Product inspection: Returned products are inspected and classified (resellable, damaged, recyclable). 4. Return to stock: If the product returns to your inventory, it's updated automatically.

Question 31

Costs

Accepted Answer

The Return service is billed based on the number of returned products, their chargeable weight and the country they're returned from.

Question 32

Benefits of the Return service

Accepted Answer

Streamlined returns: Automate and standardise the return process. Better customer experience: Give customers a smooth, simple return process. Environmental responsibility: Through the recycling service you can reduce environmental impact.

Question 33

About the Dropshipping service

Accepted Answer

The Footway OaaS Dropshipping service enables selling products across multiple sales channels — meaning a user can expose and sell their products through other users' e-commerce platforms.

Question 34

Service features

Accepted Answer

Price lists and agreements: Dropshipping handles pricing and agreements between users. Inventory sync: Product availability updates in real time. Billing: Footway provides the basis for handling payments between users and end customers.

Question 35

Process overview

Accepted Answer

1. Connection: Storing Users make their products available via the Footway Portal. 2. Approval: Selling Users map available dropshipping products via the portal. 3. Synchronisation: Inventory and availability sync in real time between Storing and Selling Users. 4. Sale: When a Selling User sells a product, the transaction and delivery are handled by Footway. 5. Billing: Footway handles the financial transaction between Storing and Selling Users.

Question 36

Costs

Accepted Answer

The Dropshipping service is billed based on a fee per sold product plus any logistics and handling fees.

Question 37

Benefits of the Dropshipping service

Accepted Answer

More exposure: Products gain wider reach by being available on multiple platforms. Efficiency: Automates and simplifies managing multiple sales channels. Cost sharing: Storing Users share logistics and exposure costs with Selling Users.

Question 38

First step

Accepted Answer

The first step in integration is to give Footway access to the user's e-commerce system. This is done via the portal where more information is available for specific e-commerce systems.

Question 39

Important info

Accepted Answer

We need first name, last name, email and phone number for the customer to be able to deliver the order. Make sure your checkout requires this information.

Question 40

Product mapping

Accepted Answer

Once the connection is set up, the next step is to map products the user has shipped to the warehouse with the digital products (those in the e-commerce system). This is also done in the portal. You can also map products available via Footway's Dropshipping service.

Question 41

Shipping methods

Accepted Answer

Next is to set up shipping methods in the e-commerce system. These are specified in the portal and need to be named exactly as listed there.

Question 42

Done!

Accepted Answer

The integration is ready to receive orders!

Question 43

Contact

Accepted Answer

You're welcome to contact us! Tel: +46 8 400 200 90 Mail: merchant@footway.com

Need help?

Common questions

What is Footway+?

How do I use the service?

What is the contract length?

If I only use one feature do I have to pay for the others?

How does multi sales channel work?

Use case

Glossary

Warehousing

Inbound delivery

Orders

Returns

Dropshipping - MSC

Integration